At Seaside Embers, we believe in providing our customers with top-tier service. Getting your items to you promptly is one of our main priorities. Please keep in mind that delivery delays that are beyond our control may arise.

Order Processing

All orders are processed and shipped within four business days of order. Orders placed over the weekend or on a Holiday will be processed the following business day. During the months of June, July, and August, we strictly ship Monday through Wednesday only.

Shipping

We use USPS Priority Mail, Parcel Select Ground, and UPS Ground shipping methods. Shipping is calculated during checkout. Free shipping is offered on orders over $85. You will receive an email with a tracking number once your order has been shipped. Please make sure your shipping address is correct before submitting your order. We cannot be responsible for orders shipped to the wrong address due to inaccurate information.

If there is an error, don’t hesitate to contact us within 24 hours to make any address changes. Once an order has shipped, the shipping address cannot be changed. If an order is returned to us, shipping will need to be re-paid before the order can be re-shipped. New products or replacements for orders returned to the sender can only be shipped once we have received the original, undeliverable order.

Seaside Embers Candle Co. is not responsible for lost, stolen, or damaged items during transit. Please keep in mind that we cannot be liable for any items marked delivered that were stolen or lost. The customer is responsible for filing claims for all lost, stolen, or damaged items with the delivery agency selected at checkout. Don’t hesitate to contact us within 24 hours of receiving damaged items, and we will try to work with you to solve the issue.